Our Cookies Policy
Last updated: 25 May 2018
This website uses cookies. Here is our policy and the answers to some of the most frequently asked questions about them:
What’s a Cookie?
Whenever you visit a website, your device downloads a number of small files called “cookies.” The cookies are widely used to make online services work and operate more efficiently, and to provide the owners of the websites with information regarding the user experience and efficiency of the websites. The cookies also let the website recognise your particular device, this means it can remember your preferences, you can navigate between pages more quickly, as well as do a number of other useful things.
Cookies serve many valuable purposes but you may wish to not allow them or to limit their use. Most browsers allow you the ability to manage the cookies in a way that suits you by changing the browser’s settings. The settings of your browser should give you the ability to disallow cookies from sites on site by site basis and to disallow cookies from sites that you do not trust. Please note that disabling cookies or other tracking technologies on our websites may diminish and/or disable some of the features or whole parts of our websites, and functionality may no longer work as intended.
If you’d like more detailed information about cookies, you can find everything you’ll need to know over at www.allaboutcookies.org and www.youronlinechoices.eu.
Why Do We Use Cookies?
We use cookies on our website to improve your experience when visiting it.
The reasons that we use specific cookies depends on what they can do. We use:
Essential Website Cookies
The cookies listed below can’t be switched off in our system because Fantastic Services can’t function without them. They are usually only set in response to actions made by you such as a request for services, setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies but please remember that some parts of the site might not work without them.
Cookies used:
| Categories | Provider | Cookies | Expiry |
|---|---|---|---|
| Google Tag Manager This cookie is associated with Google Tag Manager which we use to load scripts into our website pages. | _dc_gtm_UA-85738809-1 gtmUserId gtm-customer | Session Session | |
| WordPress This cookie is set by WordPress for performance optimization. | No-cache wordpress_test_cookie phpsession | Session session | |
| Login/Register cookie user ID when user is logged in the Fantastic Services account | User-login Wa_session laravel_session | 2 hours Session Session | |
| Call tracker cookie MK/PPC/SMM campaigns are using cookies to track users by different phone numbers. If a cookie is disabled, no phone number will be displayed. | calltracker | 1 month |
Performance Cookies
All information these cookies collect is aggregated and is therefore anonymous. They allow us to measure and improve the performance of our website by tracking traffic sources and counting the number of user visits. They also show us which pages are used the most and which the least, and give us an insight into how visitors use and interact with our website. We won’t know if you are visiting our website, nor be able to detect and fix any problems you may experience while browsing it, if these cookies are disabled.
Cookies used:
| Categories | Provider | Cookies | Expiry |
|---|---|---|---|
| Google Analytics Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. | Google Analytics | _gat _gid _ga | 1 year 1 year 2 years |
| Hotjar Determines if the user’s navigation should be registered in a certain statistical place holder. | _hjIncludedInSample | session |
Functional Cookies
These cookies allow the provision of enhanced functionality and personalization, such as videos and live chats. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
Cookies used:
| Categories | Provider | Cookies | Expiry |
|---|---|---|---|
| Freshchat 3rd party chat software, added to websites https://www.freshworks.com/ | .freshworks.com | _cfduid | 1 year |
Advertising (Targeting) Cookies
These cookies were set on our site by our advertising partners because they may be used by those companies to build a profile of your interests and to make advertising messages on other sites more relevant to you. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Cookies used:
| Categories | Provider | Cookies | Expiry |
|---|---|---|---|
Facebook Used by Facebook to deliver a series of advertisement products | .facebook.com | fr | 3 months |
| Youtube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. | .youtube.com | APISID CONSENT HSID LOGIN_INFO PREF SAPISID SID SSID VISITOR_INFO1_LIVE YSC | 2 years 20 years 21 years 2 years 2 years 2 years 2 years 2 years 6 months |
| .twitter.com | guest_id personalization_id | 2 years 2 years |
Want to opt out? Easy.
You can opt-out of each cookie category, except Essentials cookies.
Have in mind, that some of the website functionality could not work properly without cookies.
How Long Do Cookies Stay on Your Device?
There are two different types of cookies in terms of the time they remain on your device, and we use them both:
1. Persistent cookies:
This type of cookie remains on your device until they expire or you delete them, either manually or automatically. Please note that the expiration period for these cookies could vary from hours to unlimited time.
2. Session cookies:
These only last for a single session. When you close your browser, they get deleted.
Your Right to Refuse Cookies (E.U. Residents)
If you’re a user based in the European Union (E.U.) you can refuse to allow cookies to be placed on your device.
How to Refuse Cookies?
You can usually find information about how to stop your browser from accepting cookies in your specific browser’s Help menu. You can also often get your browser to notify you when it’s receiving a new cookie, or disable use of cookies completely.
If you’re stuck, try consulting www.allaboutcookies.org for more information about all things cookie.
Be aware that by refusing cookies you’ll most likely see any preferences you’ve set on our site be lost, as well as see the site not work as well. By setting your browser to refuse cookies from our site, you may also set it to refuse cookies from all websites.
Updating Our Cookie Policy
We may update our policy from time to time, in order to reflect the changes in technology, legislation, how we conduct and operate our business, or as otherwise necessary and appropriate. Whenever we make any changes we’ll always notify you and post a clear notice here if this changes the way we interact with your personal information. We’ll post details of even the smallest changes here in any case.
Any changes will become effective as of the date we make the revision of the policy available to our users. We strongly encourage you to review from time to time and note the “Last updated” date to ensure that you are aware of any changes, when the policy was last modified and to fully understand the nature of your interactions with us.
Get Your Other Cookie Questions Answered
Feel free to get in touch if you’ve got any questions at all about our Cookies Policy. You can reach us by sending us an email at privacy@fantasticservices.com.
